Legal
Effective Date: May 6, 2026
By accessing or using the Services provided by PACE Lead Engine ("Company," "we," "our," or "us"), you ("User" or "Client") agree to be bound by these Terms of Service. If you do not agree to these Terms, do not access or use the Services. These Terms constitute a legally binding agreement between you and the Company.
PACE Lead Engine provides AI-powered communication, automation, CRM integration, AI voice agent, AI chat, SMS messaging, missed-call response, and related software services designed for small and medium-sized businesses (SMBs). The Services are offered strictly on a business-to-business (B2B) basis. We reserve the right to modify, update, suspend, or discontinue any part of the Services at any time without prior notice or liability.
The Company may offer a 17-day free trial for new Users. By registering for a free trial, you agree to these Terms of Service. At the conclusion of the free trial, continued access to the Services requires the User to select a plan and provide valid payment information. The Company will not automatically charge any payment method without the User's explicit consent and active enrollment in a paid plan. Failure to pay applicable fees may result in immediate suspension or termination of access. All fees are non-refundable unless otherwise expressly stated in writing.
Users agree to provide accurate and complete information when creating an account. Users agree not to use the Services for any unlawful purpose or in violation of any applicable federal, state, or local laws, including but not limited to the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the Telemarketing Sales Rule (TSR), and applicable state telemarketing and privacy laws.
Users are solely and exclusively responsible for obtaining all legally required consents from their own customers before initiating AI voice calls, sending SMS messages, or engaging in automated communications through the platform. The Company acts solely as a technology provider and does not initiate communications on your behalf.
AI-generated outputs — including voice responses, chat messages, and automated communications — may be inaccurate, incomplete, or contextually inappropriate. The Company does not guarantee the accuracy, reliability, or fitness for purpose of any AI-generated output. Users are responsible for independently verifying critical information and for supervising the use of AI-generated communications directed at their customers. The Company shall have no liability for any errors, omissions, or offensive content generated by the AI systems.
Users acknowledge that calls, messages, and other communications facilitated through the Services may be recorded, monitored, or transcribed for quality assurance, training, compliance, and operational purposes. Users are solely responsible for complying with all applicable call recording consent laws (including two-party consent laws) in their jurisdiction and in the jurisdictions of their customers. Users must ensure that appropriate disclosures are provided to all parties on a call.
The Services, software, platform, branding, systems, and all related materials are the exclusive property of PACE Lead Engine and are protected by applicable intellectual property laws. Users retain ownership of all content they submit to the platform. By submitting content, Users grant the Company a worldwide, royalty-free, limited, non-exclusive license to use, host, store, and process such content solely for the purpose of configuring, operating, and delivering the Services to that User. The Company will not use a User's submitted content to train models for other clients, sell or transfer content to third parties, or use content for any purpose outside of providing the Services directly to that User.
Users may not use the Services to:
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES.
IN NO EVENT SHALL THE COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Users agree to fully indemnify, defend, and hold harmless PACE Lead Engine, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:
Please read this section carefully as it affects your legal rights.
Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration rather than in court. The arbitration shall be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in the State of Washington (or Wyoming, upon company formation). The arbitrator's award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Each party shall bear its own costs and expenses and an equal share of the arbitrators' and administrative fees of arbitration.
Class Action Waiver: YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.
The Company may suspend or terminate a User's access to the Services at any time, with or without notice, for violations of these Terms, failure to pay fees, or for any other reason at the Company's sole discretion. Upon termination, your right to use the Services will immediately cease. Sections 7, 9, 10, 11, 12, and 14 shall survive any termination of these Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions. Upon formation of the Company's Wyoming legal entity, these Terms will be updated to reflect Wyoming as the governing law jurisdiction.
These Terms constitute the entire agreement between you and the Company regarding the use of the Services. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
If you have any questions about these Terms, please contact us at:
PACE Lead Engine
Shawn Perry d/b/a PACE Lead Engine
P.O. Box 203, Sedro-Woolley, WA 98284